Commitment Quality Value
Sam Wilson is an HGV technician at Adams Morey Portsmouth and he has reason to be pleased with himself following on from the receipt of a testimonial about him from a DAF Aid customer, Mr Hall from Advanced Access Platforms. Sam has been with Adams Morey since his apprenticeship 16 years ago. He is one of the DAF Aid responders at the Portsmouth depot.
The message below says it all. Well done Sam!
Please may I take this opportunity to give feedback about one of your engineers. In the early hours of Saturday morning I happened to break down near Gun Wharf quays in Portsmouth. I called DAF Aid and they dispatched me an engineer. Sam attended, he was extremely professional, friendly, helpful considering I had just got him out of bed!
He diagnosed the problem and fixed it and kept me informed at all times. From making the call to being back on the road was an hour. I have been driving HGVs for 26 years and never experienced service like that, he is a credit to your branch, well done. And THANKYOU.
I have also sent a copy of this email to DAF head office.
Thanks again, and well done Sam.
Mr Hall c/o Advanced Access Platforms.