Commitment Quality Value
At its International Dealer Meeting in Malaga, Spain, DAF Trucks presented De Burgh/LenGo from the Netherlands with its 2019 DAF International Dealer of the Year award. The honour was given for the dealership’s leading performance in terms of truck sales, parts and financial services, as well as excellent customer satisfaction. UK DAF Dealer F&G Commercials was named ‘PACCAR Parts Europe International Dealer of the Year’, while Poland’s TB Truck & Trailer Serwis Sp. z o.o. dealership was awarded ‘PACCAR Financial Europe International Dealer of the Year’.
2019 DAF International Dealer of the Year
“Winning the Dealer of the Year Award requires an unyielding pursuit of Service Excellence,” said DAF Trucks president Harry Wolters, “and a continuous emphasis on the entire operation – heavy and medium duty trucks, commercial services, PACCAR Parts and PACCAR Financial.”
He continued, “The winner must have a continual appetite to develop business and improve the customer experience by investing in new locations, additional bays, trained technicians, and by increasing workshop hours and capacity with ‘first time right’ results in the service department. De Burgh – part of the LenGo Automotive Group – delivered truly outstanding performance in 2018. Actually,” he said, “they have had many years of outstanding performance and continue to be a constructive and valuable DAF dealer. Their knowledgeable, well-trained employees possess a passion and a real dedication that is reflected in De Burgh’s excellent customer satisfaction results. Congratulations to the entire team!”
The ‘2019 DAF International Dealer of the Year Award’ was handed by DAF Trucks president Harry Wolters to Marco Lennards, shareholder of the LenGo Automotive Group.
(The ‘2019 DAF International Dealer of the Year Award’ was handed by DAF Trucks president Harry Wolters (right) and DAF Marketing & Sales Director Richard Zink (left) to Marco Lennards (middle), shareholder of the LenGo Automotive Group.)
2019 PACCAR Parts International Dealer of the Year
Describing F&G Commercial’s award, PACCAR Parts Europe General Manager, Dick Leek, said, “UK dealer F&G Commercials with locations in Manchester, Huddersfield, Barnsley and Oldham, is leading by example on providing its customers with the best possible service through an outstanding parts supply.
“Thanks to an industry leading parts availability and eCommerce solutions,” he said, “F&G Commercials supports transport operators to achieve benchmark vehicle up-time and efficiency. In addition, F&G Commercials is keen to try new ideas and embrace PACCAR Parts initiatives in order to further enhance customer satisfaction. Investments in new premises, expansion of on-line ordering systems, the appointment of a group parts sales manager as well as a group sales TRP manager are also part of this highly professional, customer-oriented approach.”
F&G Commercials’ Glenn Stevenson, joint Managing Director, and Huw Teasdale, Group Commercial Director, were in attendance to pick up the award.
Glenn Stevenson (centre), joint Managing Director of F&G Commercials and Huw Teasdale (right), Group Commercial Director of F&G Commercials, received the Award ‘2019 PACCAR Parts International Dealer of the Year’ from Dick Leek (left), PACCAR Parts Europe General Manager.
2019 PACCAR Financial Europe International Dealer of the Year
“For good reason,” said Gerrit-Jan Bas, Managing Director PACCAR Financial Europe, “DAF dealer TB Truck & Trailer Serwis Sp. z o.o. part of Van Tilburg-Bastianen Group in Warsaw, Poland, has been awarded 2019 PACCAR Financial International Dealer of the Year. This dealer has a clear vision on what is required for a customer to be successful. At TB Truck & Trailer Serwis,” he said, “the customer always comes first. Therefore they focus on total transport solutions, resulting in delivering the best truck for the job, combined with an attractive financing package and dedicated repair and maintenance contracts.”
Gerrit-Jan Bas handed the 2019 PACCAR Financial Europe International Dealer of the Year award to Thomas Martin and Twan Verhoeven, joint Managing Directors of TB Truck & Trailer Serwis.
(2019 PACCAR Financial International Dealer of the Year is TB Truck & Trailer Serwis from Warsaw, Poland. On the picture the joint Managing Directors Thomas Martin (left) and Twan Verhoeven (right) with Gerrit-Jan Bas (in the middle), Managing Director PACCAR Financial Europe)
In addition to the 2019 International Awards, six Gold Award Winners were recognised for excellent overall dealer performance:
- Ciron Alençon in France
- Delcom in Puglia, Italy
- Mabesoa from the Coruña area in Spain
- Hiltl Fahrzeugbau from the Thüringen area in Germany
- Centrako from Lithuania
- ESA Trucks Polska from Greater-Poland area in Poland.